Business Energy Claims Privacy Policy

1. Who We Are

Visible Legal Marketing Limited ("we", "us", "our") provides a business energy claims service. We are NOT regulated by the Financial Conduct Authority for business energy claims. This is a commercial claims service.

• Company number: 10263322
• Registered address: 5 Eagle Fold, Hyde, England, SK14 4GU
• Contact: support@visiblelegal.co.uk

Controller: For the purposes of UK data protection law, Visible Legal Marketing Limited is the data controller of your personal/business data. You can contact our Data Protection Lead at support@visiblelegal.co.uk.

2. Purpose of This Policy

This policy explains how we collect, use, store, and share your information when you use our Business Energy Claim Checker, sign a Letter of Authority (LOA), upload documents, or otherwise contact us about a business energy claim. This service is not FCA-regulated.

3. The Data We Collect

We may collect:

• Business details (business name, type, registration number)
• Contact details (contact name, email, phone)
• Energy contract details (supplier, contract dates, contract length, contract status)
• Business address and trading address
• Description of the issue or mis-selling concern
• Supporting documents you upload (e.g., energy contracts, bills, correspondence)
• LOA status and signed LOA PDF
• Marketing source and consent preferences
• Interaction logs (e.g., contact events, case status updates)
• Technical data from essential cookies; analytics cookies only with consent (see Cookies)

4. How We Collect Your Data

Directly from you (our forms, email, SMS/WhatsApp, phone). We may also receive updates from specialist commercial solicitors handling your claim and from your energy supplier where you have authorised disclosure.

5. How We Use Your Data

• Assess your potential business energy mis-selling claim
• Generate and send your LOA for e-signature where required
• Provide you a secure link to upload supporting documents (optional)
• Share your information with a specialist commercial solicitor to review and progress your claim
• Communicate with you about your case via email and, where applicable, SMS/WhatsApp
• Maintain internal audit and case-management logs
• Improve our services and website (analytics only with consent)

Automated steps: certain steps (e.g., sending the LOA, issuing document-upload links, logging status changes, and routing data to our systems) are automated. We do not carry out automated decision-making that produces legal or similarly significant effects.

Controller roles: We act as the controller for our processing activities. Once your data is shared with a solicitor, that firm acts as an independent controller for its legal services.

6. Lawful Basis

Our primary basis is consent (UK GDPR Art. 6(1)(a)) for claim assessment, contacting you, and sharing information with commercial solicitors. We may also rely on:

• Legitimate interests (Art. 6(1)(f)) for commercial claims assessment, fraud prevention, security, service improvement, and maintaining audit logs (balanced against your rights)
• Contract (Art. 6(1)(b)) where we enter into an agreement with you for claims services

Note: We do NOT rely on FCA regulatory obligations as a lawful basis for this service because business energy claims are unregulated.

You can withdraw consent at any time by emailing support@visiblelegal.co.uk. Withdrawal does not affect prior processing.

7. Sharing Your Data

• Specialist commercial solicitors: we share your case details with solicitors who specialise in business energy mis-selling to review and progress your claim.
• Service providers (processors): we use reputable vendors for secure processing, including:
  • Airtable (case records and interaction logs)
  • eSignatures.io (LOA e-signature and signed LOA PDFs)
  • Dropbox (secure file requests and document storage)
  • Make (automation/orchestration between systems)
  • Email/SMS/WhatsApp providers as needed to contact you
  These providers act under our instructions and we have appropriate data processing agreements in place.
• Regulators or authorities: where required by law (e.g., ICO).

We do not sell your personal or business data.

7A. Data Subjects

Our business energy claims service is intended for businesses and their authorised representatives. Where individual personal data is provided (e.g., a business contact's name and email), it is protected under UK GDPR in the same way as any other personal data.

8. Retention

• Form-only enquiries without LOA or continued consent: retained for up to 90 days for follow-up and then deleted or anonymised.
• Active claims (with LOA and solicitor referral): retained for up to 6 years after closure for record-keeping and potential dispute resolution.

We retain cookie consent records for up to 12 months. We review our retention periods regularly and may retain data longer where required by law or to establish, exercise, or defend legal claims.

9. Your Rights

You have rights to access, rectification, erasure, restriction/objection, and data portability. To exercise them or to withdraw consent, email support@visiblelegal.co.uk. We may ask you to verify your identity.

We aim to respond to rights requests within one month of receipt (extendable by two months for complex requests).

10. Data Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse (including encryption in transit, access controls, and audit logging).

11. International Transfers

Some service providers may process data outside the UK. Where this occurs, we implement appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) and/or Standard Contractual Clauses, and rely on adequacy regulations where available.

12. Cookies

We use essential cookies to operate the site. We may also use analytics and marketing cookies (e.g., GA4/Meta) only with your consent. You can manage preferences via our cookie banner. See our Cookie Policy for details.

Analytics and marketing technologies are not loaded until you consent, and you can change your choice at any time via "Change cookie settings".

13. Communications Preferences

We may contact you about your claim via email and, where you provide a number and consent, via SMS/WhatsApp. You can opt out at any time by replying STOP (for SMS/WhatsApp) or using the unsubscribe option in emails, or by contacting us.

14. Complaints

If you're unhappy with how we handle your data, please contact us first at support@visiblelegal.co.uk. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.