Accessibility Statement

1. Our Commitment

Visible Legal Marketing Limited is committed to ensuring that our website is accessible to as many people as possible, regardless of technology or ability. We believe everyone should be able to use our services, access information about their rights, and submit claims enquiries with ease.

We actively work to ensure our website meets current accessibility standards and continuously improve the user experience for all visitors.

2. Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including:

• Visual impairments (blindness, low vision, colour blindness)
• Hearing impairments
• Motor difficulties
• Cognitive and learning disabilities

While we strive to adhere to WCAG 2.1 Level AA, there may be some areas that are not yet fully compliant. We are continually working to improve accessibility across the site.

3. What We Do

To make our website as accessible as possible, we have implemented the following measures:

• Semantic HTML: We use proper HTML5 semantic elements (headings, lists, landmarks) to provide a clear document structure that works well with screen readers and assistive technologies.
• Keyboard navigation: All interactive elements (links, buttons, forms) can be accessed and operated using a keyboard alone.
• ARIA attributes: We use WAI-ARIA (Accessible Rich Internet Applications) attributes where appropriate to provide additional context for assistive technologies, including labels for navigation, buttons, and interactive elements.
• Colour contrast: We maintain sufficient colour contrast ratios between text and background colours to ensure readability for users with low vision or colour blindness.
• Responsive design: Our website adapts to different screen sizes, zoom levels, and orientations, supporting users who need to enlarge content.
• Alternative text: Images include descriptive alternative text, and decorative images are appropriately hidden from assistive technologies.
• Form accessibility: Our claim checker forms include clear labels, helpful error messages, and logical tab order to assist users in completing them successfully.
• Focus indicators: Interactive elements display visible focus indicators so keyboard users can track their position on the page.
• Skip navigation: We provide mechanisms to skip repetitive navigation content.

4. Known Issues

We are aware of the following accessibility limitations and are working to address them:

• Some third-party embedded content (such as analytics tools loaded with consent) may not fully meet accessibility standards. We cannot control the accessibility of these external services but choose providers committed to accessibility.
• PDF documents generated during the claims process (such as Letters of Authority) may have limited accessibility features. We are working with our document providers to improve this.

We are committed to resolving these issues and welcome feedback on any accessibility barriers you encounter.

5. How We Test

We test our website for accessibility using a combination of methods:

• Automated testing: We use tools such as Lighthouse, axe, and WAVE to identify common accessibility issues.
• Manual testing: We conduct keyboard-only navigation testing and screen reader testing to ensure the experience works well for assistive technology users.
• Browser and device testing: We test across major browsers (Chrome, Firefox, Safari, Edge) and devices (desktop, tablet, mobile) to ensure consistent accessibility.
• Ongoing review: We review accessibility whenever significant changes are made to the website and conduct periodic audits to maintain standards.

6. Feedback and Contact

We welcome your feedback on the accessibility of our website. If you experience any difficulties using our site, or if you have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 5 working days and to resolve identified issues as quickly as possible.

If you are not satisfied with our response, you can contact the Equality Advisory Support Service (EASS) for further assistance.