Last updated: 26 September 2025
Visible Legal Marketing Limited (“we”, “us”, “our”) is a claims management company regulated by the Financial Conduct Authority (FCA No. 835293).
Controller: For the purposes of UK data protection law, Visible Legal Marketing Limited is the data controller of your personal data. We do not appoint a mandatory Data Protection Officer, but you can contact our Data Protection Lead at support@visiblelegal.co.uk.
This policy explains how we collect, use, store, and share your personal information when you use our IVA Claim Checker, sign a Letter of Authority (LOA), upload documents, or otherwise contact us.
We may collect:
Directly from you (our forms, email, SMS/WhatsApp, phone). We also receive updates from our SRA-regulated solicitor partners in relation to your claim and from your IVA provider when fulfilling DSARs you authorise.
Automated steps: certain steps (e.g., sending the LOA, issuing document-upload links, logging status changes, and routing data to our systems) are automated. We do not carry out automated decision-making that produces legal or similarly significant effects.
Controller roles: We act as the controller for our processing activities. Once your data (including the DSAR pack we secure) is shared with a panel solicitor, that firm acts as an independent controller for its legal services.
Our primary basis is consent (UK GDPR Art. 6(1)(a)) for claim assessment, contacting you, securing DSARs, and sharing information with panel solicitors. We may also rely on:
You can withdraw consent at any time by emailing support@visiblelegal.co.uk. Withdrawal does not affect prior processing.
Where you choose to provide information about health or other vulnerability (special-category data), we process it only with your explicit consent (UK GDPR Art. 9(2)(a)) to help ensure appropriate handling of your claim.
We do not sell your personal data.
Our services are intended for adults (18+). We do not knowingly collect data from children. If you believe a child has provided personal data to us, please contact us so we can delete it.
We retain cookie consent records for up to 12 months. We review our retention periods regularly and may retain data longer where required by law or to establish, exercise, or defend legal claims.
You have rights to access, rectification, erasure, restriction/objection, and data portability. To exercise them or to withdraw consent, email support@visiblelegal.co.uk. We may ask you to verify your identity.
We aim to respond to rights requests within one month of receipt (extendable by two months for complex requests). You are not required to provide personal data, but without certain details (e.g., a signed LOA) we cannot secure a DSAR or progress a claim.
We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse (including encryption in transit, access controls, and audit logging).
Some service providers may process data outside the UK. Where this occurs, we implement appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) and/or Standard Contractual Clauses, and rely on adequacy regulations where available.
We use essential cookies to operate the site. We may also use analytics and marketing cookies (e.g., GA4/Meta) only with your consent. You can manage preferences via our cookie banner. See our Cookie Policy for details.
Analytics and marketing technologies are not loaded until you consent, and you can change your choice at any time via “Change cookie settings”.
We may contact you about your claim via email and, where you provide a number and consent, via SMS/WhatsApp. You can opt out at any time by replying STOP (for SMS/WhatsApp) or using the unsubscribe option in emails, or by contacting us.
If you're unhappy with how we handle your data, please contact us first at support@visiblelegal.co.uk. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.